All ticket holders will have between 3/31/2020 and 4/15/2020 to choose an option for their purchased ticket(s) and re-entry passes. After signing in to the Ticketing website and clicking on My Tickets, ticket holders will have the option to:
- REFUND A PayPal refund will be sent to the email address currently attached to the ticket.
- PRE-PAID Keep the ticket as a pre-paid ticket to Playa del Fuego 2021
- DONATE Donate the ticket to Playa del Fuego to help offset some of the charges incurred prior to cancelation
- DO NOTHING You will be sent a PayPal refund to the email address currently attached to the ticket.
All refunds will be processed after April 15th. Please be patient, each ticket needs to be processed manually.
See the Ticket Refund Process FAQ for further details.